Cancellation & refund policy

Free plan and trial

The Free plan costs nothing. The 60-day Pro trial is free and no payment is taken, so nothing needs to be cancelled — the property simply continues on the Free plan afterwards.

Cancelling a paid plan

• You can cancel auto-renewal at any time from Plan & billing (or your account page), or by emailing us.
• Your plan stays active until the end of the period already paid for (monthly, 6-monthly or yearly) and is not charged again.
• After it ends, your property moves to the Free plan. Your data is kept; paid-only features switch off until you upgrade again.

Refunds

• First payment: if you are not satisfied, ask for a refund within 7 days of your first payment for a plan and we will refund it in full.
• After 7 days, payments for the current period are not refundable, except where GuestMitra was unavailable for a long period due to our fault — then we refund the affected part.
• Discounts from coupon codes are not paid out as cash.

How refunds are paid

Approved refunds are paid to the original payment method within 7–10 working days of approval.

Delivery

GuestMitra is online software. Access to a plan starts immediately after payment; nothing is shipped physically.

Payments to hotels, homestays and halls

Bookings, advances and payments made by guests to a property using GuestMitra are paid directly to that property. Its own cancellation and refund rules apply — please contact the property for refunds.

How to ask

Email us from the email address of your GuestMitra login, with your property name and the payment date. We reply within 3 working days.