Terms of service

The service

GuestMitra is online software for hotels, homestays, lodges, resorts, service apartments and function halls: bookings, calendar and OTA calendar sync, front desk, guest details and ID records, room QR pages, food orders, payments, GST invoices, messaging and AI assistants. Features may change as we improve the service.

Accounts

• Give correct details and keep your password and login codes safe. You are responsible for what happens under your login and your staff logins.
• You must be at least 18 years old and authorised to act for the business you register.
• One login can manage several properties on plans that include it; each property is a separate account with its own plan.

Plans, trial and fees

• The Free plan is free with the limits shown on our pricing. Paid plans (Pro, Premium AI) are billed in advance — monthly, every 6 months or yearly — at the price shown when you subscribe, plus applicable taxes.
• New properties get Pro features free for 60 days. No payment is taken for the trial; when it ends the property continues on the Free plan unless you choose a paid plan.
• Paid plans renew automatically through our payment provider (Razorpay) using UPI AutoPay or card until you cancel. You can cancel auto-renewal any time in Plan & billing; the plan stays until the end of the period already paid.
• Coupon codes are subject to their stated conditions (plans, billing cycle, expiry, number of uses), can be used once per property and have no cash value.
• We may change prices for future periods with at least 30 days’ notice; the price of a period already paid does not change.
• Refunds follow our Cancellation & refund policy.

Your data and your guests’ data

You own the data you enter. You are responsible for collecting your guests’ data lawfully — with their knowledge and as required by guest-registration rules (for example Form C for foreign nationals) — and for the accuracy of the bookings, invoices and tax details you issue using GuestMitra. We process that data only to provide the service, as described in our Privacy policy.

Payments between you and your guests

When guests pay you by UPI, cash, card or online payment through your own Razorpay account connected to GuestMitra, the money goes directly to you. Saralyx Intelligence does not collect, hold or settle guest payments, is not a party to them and is not responsible for refunds or disputes about them — your own cancellation and refund rules apply.

Messages (WhatsApp, SMS, email, Telegram)

GuestMitra sends transactional messages — booking confirmations, payment requests and receipts, check-in information, check-out reminders, invoices and staff alerts — on your behalf. You must have your guests’ permission to message them and must not use GuestMitra to send spam or promotions without consent. WhatsApp messages are also subject to Meta’s WhatsApp Business policies.

AI features

• The AI booking assistant on your website and the AI room concierge answer questions and pass requests to you using the information you have entered (rooms, prices, menu, rules). Prices and totals come from your own rates; the AI cannot change prices, give discounts or confirm bookings on its own.
• AI replies can occasionally be wrong or incomplete. Keep your property information up to date, and check important details yourself before relying on them. You remain responsible for what is agreed with your guests.
• Chat messages are processed by our AI provider only to produce replies, as described in our Privacy policy.

Acceptable use

Do not use GuestMitra for anything illegal, to list properties you are not authorised to rent, to post false information, to send spam, to upload harmful code, or to access other customers’ data. We may suspend accounts or remove listings that do.

Public listing

Verified properties may appear in GuestMitra search. You are responsible for the accuracy of your listing, photos, prices and policies. We may hide listings that are inaccurate or that receive genuine complaints.

Availability

We aim to keep GuestMitra available at all times but do not guarantee it will be uninterrupted or error-free, including when third-party services (OTA calendars, WhatsApp, payment or AI providers) are unavailable. We take regular backups; you can also export your data from the app.

Liability

To the extent allowed by law, our total liability for any claim is limited to the fees you paid us for the property concerned in the 3 months before the claim. We are not liable for indirect losses such as lost profits, bookings or reputation.

Ending the service

You may stop using GuestMitra at any time. We may suspend or end accounts that break these terms, with notice where reasonable. After an account is closed we delete or anonymise its data as described in our Privacy policy.

Law

These terms are governed by the laws of India. Courts at Eluru, Andhra Pradesh have jurisdiction.